Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Boston come from postal codes 02127, 02128, 02293, 02118, 02119, 02116, 02114 and 02215.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 126,175 ratings
Thank you!
Problems in the last 24 hours in Boston, Massachusetts
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Boston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 11: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 08:20 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (60%)
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TV (12%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Boston, Suffolk County, Massachusetts
The most recent Comcast Xfinity outage reports came from the following cities:Boston, Weymouth, Revere, Waltham, Dorchester, Everett, Somerville, Charlestown, Stoneham, Melrose, Roslindale, Peabody, Cambridge, Medford and Arlington.
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| City | Problem Type | Report Time |
|---|---|---|
 Boston | Internet | |
| Boston | Internet | |
| Weymouth | Phone | |
| Boston | Total Blackout | |
| Revere | Internet | |
| Waltham | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Boston, Massachusetts
Latest outage, problems and issue reports in Boston and nearby locations:
- Hubie_Dubois (@SouthieSlice617) reported fromBoston, Massachusetts
@Xfinity needs ACC Network
- danielle (@alicine) reported fromBoston, Massachusetts
@XfinitySupport @xfinity what is the best way to speak to a live person with a brain? On hold for over an hr, chat bot sucks. It should be just easy to contact you as it is for you to take my money every month
- Lauren Canepa Biggs (@RalphLaurenCan) reported fromHingham Center, Massachusetts
@Xfinity @XfinitySupport @comcast 7 days. 7 days without cable and internet. We had a nor’easter, **** happens. 7 days of the same scripted, false expectation “customer support” response. Who is running this place? #isanyoneoutthere #cancelxinfinity
- 任思麒 Kandice Z. ☮️✌🏽🕊 (@BlackUniGryphon) reported fromBoston, Massachusetts
That's some seriously DARK psychology, right there. Corporations use this method to spy on customers, like Comcast or Verizon for damage control.But we used to do this for protests like OWS.
- mahcia🧡♓️ (@anamarciiaaa) reported fromRevere, Massachusetts
Xfinity customer support really tests my patience
- ✨ Amy Liz ✨ (@meatballshawty) reported fromBoston, Massachusetts
Hey @Xfinity, let me schedule a goddamn technician visit without jumping through a million hoops before I cancel my service.
- Heather Patricia (@ItsHeatherDeF) reported fromEverett, Massachusetts
Hey @Xfinity what’s up with your wifi ? I’ve had to trouble shoot it for a week straight
- Funky Fresh Radio (@funkyfresh1) reported fromBoston, Massachusetts
@Xfinity Why are some channels not working properly, like 28 bet like 799 We TV?... the like distorted
- AuntyCourtney (@AuntyCourtney) reported fromSomerville, Massachusetts
Hey @Xfinity, I received the TV stream device today. Is this something that I would have to return to Xfinity should I cancel my account?
- Kim Leonard (@kimleonard) reported fromWoburn, Massachusetts
@EsqJoanwayne @Xfinity So damn annoying
- Cherelle (@cl*ttle202) reported fromLynn Community Based Outpatient Clinic (CBOC), Massachusetts
I’m so tired of getting unsatisfactory service from these big cooperations that I pay my money too! @Xfinity being one, how is it I can’t speak to someone and being forced to speak to an automated system about my account?
- Mike reinhard (@lastmango9) reported fromNewton, Massachusetts
@Xfinity just spent another 2+ hours with the company famous for the worst customer service…they upheld their reputation.
- kier (@crybabykier) reported fromBoston, Massachusetts
i respect the grind for xfinity and insurance company workers during this week but holy **** leave me alone
- Joel Fleming (@jfleming2870) reported fromCambridge, Massachusetts
Truly appalling customer service from @netBlazr. This **** makes @comcast look good. And I live in a building with @StarryInternet, so I’m really struggling to understand why I shouldn’t just change right now
- Mała D (@MalaDorito) reported fromMalden Centre, Massachusetts
@Xfinity @XfinitySupport Any ETA for when internet will be back for your customers in the Malden, Everett, Medford, etc area? Been well over an hour with no updates. Hard to get work done at home when everything is down.
- Mike (@sullstice) reported fromBoston, Massachusetts
@NBCSCeltics @NBCSBoston get these stupid Ford and Xfinity ads off the court please 🙄
- RYAN M~W - BLM (@ryanttb) reported fromSomerville, Massachusetts
@XfinitySupport @RCNconnects Hi @RCNconnects, there was a technician at our house around 11am this morning switching one unit to RCN. Xfinity is now broken and RCN phone support claims "we can't work on each others wires" I will DM you both our address.
- WildWestDanTV🤠(Formerly MonkeyDKS) (@WildWestDanTV) reported fromBoston, Massachusetts
@MrLimeRunner You too??!? That sounds just like my 2:30 pm @comcast outage from my Monopoly area!!
- Todo_lu (@todo_lu) reported fromBoston, Massachusetts
@Xfinity the worst customer service experience ! Top 5 worst companies 😑
- Sandy (@sandydion) reported fromWoburn, Massachusetts
@Xfinity do always just hang up on people on hold #yousuck
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Elon Tusk (@Elon_R_Tusk) reported
@garyblack00 Any business where customers are eager to leave is a bad thing. Think Comcast, or your cell phone plan. People don't stay on FB because they want to, they stay because that's where their friends and family are. We've migrated platforms before as a society, and we'll do it again.
- BlacDrill (@FocusPatience) reported fromDania Beach, Florida
@parmkjassal @Junboy71 I don't believe that internet access is the issue as I have tried Xfinity and T-Mobile without success. As I haven't lost anything, I am not concerned and will wait
- Dave Greenfield (@davegreenfield) reported
@howardlindzon But it comes with an NFT of being put on hold by comcast customer support
- A-A-Ron (@taylormadeflip) reported
The way I just kept my composure with Xfinity customer service took years off my life
- Stushi Mac (@StushiMac) reported
@settleshark xfinity put us on a 24 month payment contract for a defective iphone that is unable to use data or cellular. Xfinity says we cant return it and a month of working w them, they still say they wont accept it bc past return window - BC THEY WOULDNT ACCEPT A BROKEN PHONE
- katie (@kayteefox) reported
about to make a marg because i was charged $195 from xfinity (usually $85 a month for their top wifi that still gives me **** connection) and despite going online, calling, and using two different text options, i have not learned anything about why i was charged so much
- Laura🦿 (@cynicalmedic1) reported
@TMobileHelp My husband wants to ignore it, so I will abide by his wishes, but someone needs to reinforce what customer service means. We are leaving you, and switching to Xfinity- cheaper, and the employees are not stuck on themselves and rude.
- Truth Hurts (@TruthHu24715873) reported
@insideFPL has the worst customer service ! They are hand in hand with @CapitalOne and @comcast ! Money hungry always desperate and thirsty ! All they want is money and treat people like filth !
- Todd Bailey (@ToddKBailey) reported
@jasonmyrt @billmeltzer Do you think there’s any chance Comcast sells the team? What would it take for this miracle to occur? Worst owners in professional sports.
- N3RD | Halfclap 🦾👓🎮 (@HalfclapGG) reported
@iDarkness_exe @Xfinity Same!!! I'm stuck to them only which is soo unfortunate. I been having issues since October. And they blame the issue in everything but themselves. Now its my electrical current at home lmao 🤡
